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FAQ
What if I ordered the wrong product?
What if I ordered the wrong product?
Contact us through Contact Form right away
[ Before shipping ]
Solution: Cancel the old order + Place a new order.
Please contact us through Contact Form and request cancellation immediately, and we will help you to cancel your current order. At the same time, you may place a new (correct) order so that your order get in the queue of production right away.
[ After shipping ]
Please refer to our Return & Refund Policy and send us the request on Contact Form. We will reply you within 24 hours or by next working day.
For all your questions and inquiries, please contact us through the Contact Form on our website. Since we are not working 24/7 and are very likely located in a different time zone from yours, please bear with us if you do not receive our response right away. We manage all inquiries in the order it came and will strive to reply in 24 hours or by next working day.
