FAQ

FAQ - Frequently Asked Question - image cover

Products Question

  1. Setting Direction of Weight Rollers
  2. How to choose the right weight for roller weights
  3. What is the difference between Classic, Euro types?

Model

  1. Where are the applicable models for the parts?
  2. What if I do not find my vehicle model in the List?

Shipping

  1. How long is the delivery time?
  2. How to track my package?
  3. Can I assign the delivery time to my place?
  4. What is the EMS shown on the shipping option?
  5. How much is the shipping cost?
  6. EORI for European Countries, What are the benefits?
  7. Can I assign the parcel to arrive in front of indicated door? or any place

The working hours of Dr.Pulley :
Monday to Friday 09:00~17:00

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Parcel

  1. What if I didn’t find what I ordered in the package?
  2. What should I do if I don’t get my order after 10 days?

Order

  1. How do I change my order?
  2. How do I check my order status?
  3. How do I know my order has been submitted successfully?
  4. What if I ordered the wrong product?

Tax

  1. Do I Have to Pay Tax?
  2. Is it Possible to Lower the Import Tax?

Member

  1. Is it required to sign up for the membership?

Other

  1. FRAUD ALERT
  2. Why Didn’t I Get Email Response?
  3. Why did the transaction fail, the payment could not be completed?