Official Distributors
FAQ
Why did the transaction fail, payment can’t be completed?
Why did the transaction fail, payment can’t be completed?
Turn Off Wifi
This topic is quite broad, and there are numerous reasons why online payments might fail, which may not apply to everyone. However, we encourage everyone to explore and find solutions. Here are some possible reasons and suggestions for your reference:
Using WIFI connection
Increasingly, security measures discourage using Wi-Fi connections for online payments. Imagine being connected to Wi-Fi in a public place, which could heighten the risk of theft.
Possible improvements
Try to turn off your WIFI before making a payment.
Unstable Network Connection
When making online payments, network stability is very important. Failure to complete data transmission within the time limit will result in transaction failure.
Possible improvements
Change the venue to get full signal for your mobile phone.
Insufficient Credit Card Limit
It’s pretty common to run into an insufficient credit card limit. Big purchases made earlier could add up, and if the total of those plus any unpaid fees goes over your limit, the transaction might get declined.
Possible improvements
You might want to reach out to the bank to temporarily raise your credit limit or pay off the card fee to free up some credit.
Website Malfunction
Dr.Pulley website might be experiencing issues such as malfunctions, abnormalities, or maintenance, preventing buyers from completing their payments.
Possible improvements
You can notify us by filling out the contact form.
The Browser does not recognize Dr.Pulley website
It hasn’t happened yet, but it could. Since everyone uses different browsers, and security measures are constantly being updated, online payments might fail on browsers like Edge or Chrome.
Possible improvements
Open the browser settings, navigate to the security section, and either temporarily disable protection or add the website to the allowed list.
Payment Platform Issues
Dr.Pulley cooperates with payment platforms, such as PAYPAL. If there are abnormalities, failures, or maintenance on the payment platform, the transaction will fail.
Possible improvements
Generally speaking, you can wait for half a day or a few days for the repair to be completed.
Banks Refuse to Trade
Bank refusal lists, often referred to as blacklists, indicate that a bank may not be trustworthy or has received international warnings.
Possible improvements
Recommend changing bank
Not Yet Activated
Sometimes, it’s easy to forget to activate your card. Plus, if you don’t complete the activation within the given time frame (usually 3 to 6 months), the bank may suspend your credit card.
Possible improvements
Complete the card activation process. If the deadline has passed, you will need to reapply to the bank or request a new card.
Overseas Credit Card Transactions Trigger Bank Risks
Some banks have robust security systems. If they notice unusual behavior, your transaction may be declined.
For example, if you’re typically spending in the United States and suddenly use your credit card in Thailand the next day, it could trigger the bank’s alert system.
Possible improvements
Contact your bank for details. Apply for a credit card with different features
Failed Verification
Failed Verification, Payment platforms typically have methods to verify your identity, and most rely on SMS verification. If you enter the wrong mobile phone number, you won’t receive the SMS, and entering the verification code incorrectly will cause the transaction to fail.
Possible improvements
Make sure the details you entered, like your mobile phone number, are accurate.
Also, double-check that the verification code is correct.
Input Information Wrong
The credit card details, including the number, expiration date, security code and etc., might be incorrect.
Possible improvements
Make sure your entry is correct.
Your Country Is Not yet Supported
It isn’t available in some countries because it’s not supported by certain payment platforms. For instance, PAYPAL does not accept using credit cards from Taiwan.
Possible improvements
Change payment method or contact us
