What should I do if I don’t get my order after 10 days

What should I do if I don’t get my order after 10 days

　　An automatic email with the parcel tracking number (Subject: Your Dr.Pulley order#99999 has been shipped) will be sent to you once your order is shipped. We’d always suggest you keep tracking the delivery once you got that email, as the courier website provides the latest updates about your parcel.

　　If you do not receive your order after 10 days. First step, please check the courier website. If it’s still in transit, please kindly wait. If it looks delay or something wrong, please reach your local courier office directly (with the tracking number) and contact us via Contact Form.

If you do not receive our reply, please check this article➔Why Didn’t I Get Email Response from Your Shop

Reasons that you do not receive your parcel may be:

1. Parcel Lost in Transit
   • As low as 0.5% possibility, this can still happen, especially during these pandemic years.
2. Wrong Address
   • Please see our Shipping Policy.
3. Delayed in the Customs
   • The Customs randomly picks parcels to check for security purpose. If your parcel is chosen, it may delay the delivery. But rest assured, the courier service agent will help you walk through this process if needed.
4. Recipient not at Destination Address
   • If you are not at the destination place when the courier service truck arrives, your parcel may be
     • Kept in the local office of the courier service➔Need to contact office for pickup.
     • Left in the front door➔Parcel can be stolen.

**Depending on different regions and countries, if you do not want your parcel to be left on the front door or your address is not easy to be delivered, please reach your local courier office to arrange a pickup once you got our tracking information email.